Shipping Policy

Last Updated: 10/8/2026

At Welding Machine Supply, we ship welding machines, equipment, and accessories to customers in many locations around the world. We work to make the shipping process as clear and straightforward as possible.

Please review the information below before placing your order.

1. Where We Ship

We currently offer shipping to customers worldwide, with some destination restrictions.

We currently do not ship to:

• Countries in Africa
• South Korea

Shipping availability can also depend on the product, carrier, destination, and any applicable transportation restrictions.

If you are unsure whether we can ship a particular product to your location, please contact us before placing your order.

2. Order Processing

Orders are processed after payment has been successfully received.

Processing time may vary depending on:

• Product availability
• Product size and weight
• Warehouse or fulfillment location
• Manufacturer or supplier requirements
• Destination
• Shipping carrier

Some products may require additional handling time because of their size, weight, or special shipping requirements.

Any available processing or delivery estimate shown during checkout should be considered the most current estimate for your order.

3. Shipping Costs

Shipping charges vary depending on factors such as:

• Delivery destination
• Product size and weight
• Number of items ordered
• Shipping method
• Carrier
• Special handling requirements

The applicable shipping cost will be shown during checkout when shipping rates are available for the destination.

For certain products, especially large, heavy, or specialized equipment, additional shipping requirements or charges may apply.

4. Delivery Times

Delivery times vary by destination, shipping method, carrier, and product.

The total delivery time may include:

Order processing/handling time + carrier transit time

Estimated delivery dates are provided as estimates and are not guaranteed. Delays may occur because of carrier issues, weather, customs processing, holidays, or other circumstances outside our control.

For international shipments, delivery times may be longer than domestic shipments.

5. International Shipping

We ship internationally to eligible destinations.

International shipments may be subject to customs clearance, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless specifically stated otherwise at checkout, these charges are generally not included in the product price or shipping charge and may be the responsibility of the customer.

Customers are responsible for making sure that the products they order can legally be imported into their destination country.

6. Tracking Information

When tracking information is available, it may be provided by email or through your customer account.

Tracking information may take some time to become active after the carrier receives the shipment.

Once a package has been handed over to the shipping carrier, transit times and delivery updates are controlled by the carrier.

7. Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

This includes:

• Full name
• Street address
• City
• State or province, when applicable
• Postal or ZIP code
• Country
• Valid phone number, when required by the carrier

We are not responsible for delays or additional costs caused by an incorrect or incomplete shipping address provided by the customer.

If you need to change your shipping address after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

8. Large, Heavy, or Special-Handling Products

Some welding machines and equipment are large, heavy, or require special handling.

Shipping for these products may require:

• Special carrier services
• Freight delivery
• Additional handling
• Additional delivery time
• Additional shipping charges

Where applicable, we will provide the available shipping options and any applicable charges during the ordering process.

9. Shipping Delays

Although we work with shipping carriers to deliver orders as efficiently as possible, delays can occur.

Possible causes include:

• Severe weather
• Carrier delays
• Customs processing
• Holidays
• Incorrect address information
• High shipping volumes
• Transportation disruptions
• Other circumstances outside our control

An estimated delivery date is not a guarantee of delivery.

If your package appears to be significantly delayed, please contact us and we will help you review the available tracking information.

10. Lost or Undelivered Packages

If tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier.

If you still cannot locate the package, contact us as soon as possible with your order information so we can help determine the next steps.

11. Damaged Shipments

Please inspect your package when it arrives.

If your shipment appears damaged, take photographs of:

• The outside of the package
• Any visible shipping damage
• The product
• The packaging materials

Keep the original packaging and contact us as soon as possible.

Please do not dispose of damaged packaging until the shipping issue has been reviewed.

12. Shipping Availability

Not every product may be available for shipment to every destination.

Shipping availability can depend on:

• Product type
• Product size or weight
• Carrier restrictions
• Manufacturer restrictions
• Destination regulations
• Import restrictions
• Transportation requirements

If a product cannot be shipped to your selected destination, the available options will be determined based on the product and shipping destination.

13. Contact Us About Shipping

If you have questions about shipping, delivery, or whether we can ship a particular product to your location, please contact us:

Welding Machine Supply
3579 US-50
Carson City, NV 89701
United States

Phone: (619) 321-9493
Email: support@weldingmachinesupply.com

We will be happy to help you with shipping questions before or after your purchase.