Refund & Returns Policy

Last Updated: 10/8/2026

At Welding Machine Supply, we want you to be satisfied with your purchase. We understand that welding equipment is an important investment, so we have created the following return and refund policy to make the process as clear as possible.

Please review this policy before requesting a return or exchange.

1. Return Authorization Required

All returns must be approved by a Welding Machine Supply representative before the product is sent back.

Before returning an item, you must contact our customer service team and obtain a Return Merchandise Authorization (RMA) number.

Returns sent without an approved RMA may be refused or returned to the customer at the customer’s expense.

2. Return Period

Welding Machine Supply accepts eligible returns requested within 30 days of delivery.

Some products may have different return conditions because of manufacturer restrictions, special-order requirements, clearance status, or other product-specific terms. When applicable, those requirements will take priority.

3. Conditions for an Eligible Return

To qualify for a return, the product must:

• Be unused and in resalable condition.
• Be in the same condition in which it was received.
• Include the original packaging, manuals, accessories, and other included materials.
• Not show signs of misuse, damage, alteration, installation, or excessive handling.
• Meet any additional return requirements that apply to the specific product.

We may refuse a return or reduce the refund when an item does not meet these conditions.

4. Restocking Fees

A 25% restocking fee may apply to certain special-order, custom-order, or non-stock merchandise.

Any applicable restocking fee will be communicated as part of the return process.

5. Clearance and Final-Sale Items

Items identified as Clearance or otherwise marked as final sale at the time of purchase may not be eligible for return or exchange.

Please review the product listing carefully before purchasing clearance merchandise.

6. How to Request a Return

To request a return:

1. Contact our customer service team.
2. Provide your order number and the details of the product you want to return.
3. Explain the reason for the return.
4. Wait for approval and your RMA number.
5. Follow the return instructions provided by our team.
6. Pack the product securely with all original materials.
7. Ship the package using the instructions provided by our team.

Please do not send a product back to the manufacturer unless we specifically instruct you to do so.

7. Return Shipping

Unless the return is due to an error on our part, the customer is generally responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by applicable law or specifically agreed to by Welding Machine Supply.

We recommend using a trackable shipping service and retaining your shipping receipt until the return has been fully processed.

For higher-value shipments, we recommend purchasing shipping insurance.

Welding Machine Supply is not responsible for returned merchandise that is lost or damaged during return transit when the customer arranged the shipment.

8. Damaged Items

Please inspect your shipment when it arrives.

If your order arrives damaged:

1. Contact us as soon as possible.
2. Provide your order number.
3. Send clear photographs of the package and damaged product.
4. Keep the original packaging and shipping materials.
5. Follow the instructions provided by our customer service team.

Do not dispose of damaged packaging until we have completed our review.

We will work with you to determine the appropriate resolution based on the circumstances and the applicable carrier, manufacturer, or warranty requirements.

9. Defective Machines and Equipment

If you believe a welding machine, equipment item, or accessory is defective, please contact us before returning the product.

Depending on the product and manufacturer requirements, we may ask you to complete troubleshooting steps or provide photos, videos, serial numbers, or other information to help us determine the issue.

When a manufacturer warranty applies, the warranty process may need to be handled directly through the manufacturer.

If a return is approved, we will provide the appropriate RMA and return instructions.

10. Exchanges

Eligible products may be exchanged when permitted under the applicable return policy.

All exchanges require prior approval and an RMA.

Products must meet the applicable return conditions, including packaging and product condition requirements.

Customers may be responsible for shipping costs associated with an exchange unless the exchange is required because of an error or defective product covered by the applicable policy.

11. Manufacturer Warranties

Some products sold by Welding Machine Supply are covered by warranties provided directly by the manufacturer.

Manufacturer warranties may vary by product, brand, and model and may have different procedures, coverage periods, and requirements.

Welding Machine Supply does not replace or extend a manufacturer’s warranty unless specifically stated otherwise.

For warranty repairs or claims, customers may be directed to the applicable manufacturer.

12. Refund Processing

Once a returned product has been received and inspected, we will notify you by email whether the return has been approved or declined.

If the return is approved, the refund will be processed to the original payment method used for the purchase.

Please allow approximately 7–10 business days for the refund to appear in your account after the refund has been processed. Actual timing may vary depending on your bank or payment provider.

13. Late or Missing Refunds

If you have been notified that your refund was processed but you have not received it:

1. Check your bank account again.
2. Contact your credit card company or payment provider.
3. Contact your bank, as processing times can vary.

If you have completed these steps and still cannot locate your refund, please contact us at:

support@weldingmachinesupply.com

Please include your order number and refund information so we can assist you.

14. Non-Returnable Items

Certain products may not be eligible for return because of their nature, including products identified as:

• Clearance or final-sale items
• Special-order merchandise
• Custom-order merchandise
• Non-stock merchandise
• Products with specific manufacturer return restrictions

Product-specific exclusions may also apply.

15. Return Address

Returns must be shipped only to the address provided by our customer service team after your return request has been approved.

Do not ship a return to the business address unless our team specifically instructs you to do so.

Return Address:
[CONFIRM WITH LUCAS BEFORE PUBLISHING]

The current website lists a Phoenix, Arizona address, while the confirmed Merchant Center business address is Carson City, Nevada. Do not publish either address here until Lucas confirms the correct return/warehouse address.

16. Customer Responsibilities

Customers are responsible for:

• Providing accurate order and contact information.
• Requesting an RMA before returning an eligible product.
• Packaging the product securely.
• Including all required accessories and materials.
• Using the approved return address.
• Keeping tracking information and shipping receipts.
• Following any product-specific return or warranty requirements.

17. Questions About Returns

If you have questions about a return, exchange, refund, damaged product, or warranty claim, please contact our customer service team.

Welding Machine Supply
3579 US-50
Carson City, NV 89701
United States

Phone: (619) 321-9493
Email: support@weldingmachinesupply.com

We are happy to help you understand the return process and determine the appropriate next step for your order.